Shipping policy

 

How are items shipped?

Generally, all plush are shipped in boxes to prevent them from being punctured.  Posters are sent in cardboard tubes to prevent any creases.  Books are sent in boxes as well to protect them.  Smaller items are sent in padded envelopes.

 

Where are items shipped from?

All items are shipped from our studio in Western Maryland, USA.

 

 

Customs Fees

Overseas customers should be aware that their order may incur custom or duty fees upon import into their country.  We are not responsible for fees that may or may not be incurred up receipt.   Please check your country's customs guidelines if you have you questions about fees you may incur.  Your country may hold a package until the fee is paid.  Refunds will not be given for packages held in customs that are not claimed, unless the item is returned to us.  

 

Lost/Stolen Items

Please allow up to 3-4 weeks for items shipped within the US to arrive.  For international customers, we recommend 2-3 months.  If you have not received an item within that time frame, please contact us at floralfrolicfoxes AT gmail DOT com for a replacement.  In the case of items stolen from your mailbox, please be aware generally our policy is for us to replace the item with a charge of 1/2 the item cost + shipping to the customer.  You may contact us at the email address above to discuss this if this happens.

 

Shipping

Generally, we ship using USPS, first class.  Larger items, such as plush and backpacks nearly always ship priority.  In some cases, we will ship with UPS or Fedex if the order is substantial.  If you need to pay for priority shipping, please contact us.

 

Wrong Address

PLEASE check your address before placing your order.  If you discover after ordering that you used the wrong address, please contact us immediately at floralfrolicfoxes AT gmail DOT com.  If you discover that you used the wrong address after we have shipped the item, you may go to USPS.com and use their package intercept service to redirect the package.  Please note, additional fees apply with this service.